Being a Help Line volunteer requires a good ear for listening, being non-judgemental and having a big heart! The Help Line is a confidential, listening and referral service for those who just need to talk! 

By simply picking up the phone and listening - can make a difference!

Training sessions are usually in the spring and fall. All Help Line volunteers must pass a screening, which consists of a criminal record check, a personal interview, and completion of the Help Line training program. 

• Helping techniques
• Help Line history
• Basic communication skills
• Telephone listening models
• STI information/awareness
• Defining crisis, phases of crisis, risk assessment
• Suicide and protocols
• Cross cultural training
• Domestic violence
• Volunteer self care, stress, burnout, debriefing
• Community resources and referrals
• On-the-Line orientation