Being a Help Line volunteer requires a good ear for listening, being non-judgemental and having a big heart! The Help Line is a confidential, listening and referral service for those who just need to talk!
By simply picking up the phone and listening - can make a difference!
Training sessions are usually in the spring and fall. All Help Line volunteers must pass a screening, which consists of a criminal record check, a personal interview, and completion of the Help Line training program.
- Helping techniques
- Help Line history
- Basic communication skills
- Telephone listening models
- STI information/awareness
- Defining crisis, phases of crisis, risk assessment
- Suicide and protocols
- Cross cultural training
- Domestic violence
- Volunteer self care, stress, burnout, debriefing
- Community resources and referrals
- On-the-Line orientation